Warranty

Products supplied shall only be accepted as returns provided that:

  1. they are undamaged; and in perfect condition, when received by Water Cooler Sales
  2. All products are covered by the relevant manufactures warranty
  3. Any insurance claims will be the sender’s responsibility
  4. They are returned to Water Cooler Sales within 7 days from the date of pick-up or delivery; and
  5. Except for defective products, 25% of the invoice cost of the products accepted for return is forfeited to Water Cooler Sales.
  6. Relevant invoice is accompanied with returned product(s)

WATER COOLER SALES

Any contract of sale, order, or quotation made or accepted by or on behalf of Water Cooler Sales purification systems (and agents & suppliers) is subject to these terms and conditions of sale.

WARRANTY

Water Cooler Sales warrants each new product to be free from defects in material and workmanship for a period of 3 years on most coolers from the date of retail sale established by the date of the original invoice issued by Water Cooler Sales.

The product must be forwarded at the buyer’s own risk and expense to Water Cooler Sales, together with proof of purchase.  Any damage caused during or as a result of transit will not be the responsibility of Water Cooler Sales.

Water Cooler Sales’s exclusive obligation under this warranty is, at Water Cooler Sales’s own option, to either repair or replace the product, once Water Cooler Sales had deemed that the product is defective.

Water Cooler Sales may, at it’s own discretion; refund to the buyer the purchase price paid for the defective goods.

Water Cooler Sales reserves the right in instalment sales to grant credit for the value of any product found to be defective under this warranty.

Water Cooler Sales will not cover any labour charge incurred by the buyer for the replacement or repair of any product.

The buyer is responsible for freight and labour charges for products the subject of this warranty.

This warranty applies only to the original retail purchaser of the product.

This warranty does not cover any product that is relocated from the sight of its original installation.

All replaced or exchanged parts taken out under this warranty become the property of Water Cooler Sales.

LIMITED WARRANTY

Water Cooler Sales’s liability for any breach of this warranty shall be limited solely to replacement or repair at the sole option of Water Cooler Sales, of any part or parts found to be defective during the warranty period.

In no event will liability extend beyond the purchase price of the product.

This warranty is subject to the product being properly installed and maintained and being used for its intended purpose.

The warranty will be void if the goods have been found to be tampered with.

This warranty does not cover the normal ware and tear of the product, or damage caused by misuse, abuse or vandalism.

This warranty does not extend to a product that has been modified in any way unless with Water Cooler Sales’s express consent.

The warranty does not cover any malfunction or failure resulting from neglect or use of unauthorised parts and accessories, improper water pressure etc.

The warranty does not extend to damage caused by rain, fire, earthquake or other natural causes or acts of nature.

It is expressly agreed that this shall be the sole and exclusive remedy of the buyer stated herein, and under no circumstances shall Water Cooler Sales be liable for any costs, loss, expense, damages, special damages, incidental damages or consequential damages arising directly or indirectly from the design, manufacture, sale, or use of repair of the product whether based upon warranty, contract, tort or strict liability.

The warranty limits Water Cooler Sales’s liability and is in lieu of all other warranties and liabilities expressed or implied.

All implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed by Water Cooler Sales (agents & suppliers) and excluded from the warranty.

WARRANTY PROCEDURE

Goods damaged during transit must be reported within 5 working days of delivery.

A copy of the original invoice must be presented for any warranty claim as proof of purchase.

The faulty item must be returned to Water Cooler Sales if such a request is made.

This limited warranty is void if the product under warranty is presented without the said original invoice.

Water Cooler Sales may request that a statement accompany the original invoice, signed by the buyer, setting out the following terms.

  1. The name and address of the buyer.
  2. The date and by whom the product was purchased.
  3. The date and by whom the product was installed.
  4. The location where the product was installed.
  5. The date and time the product first appeared to malfunction.
  6. The nature of the problem with the product.
  7. The date and time of any and all loss / events.
  8. The date and time Water Cooler Sales was first notified of the product malfunction.

A failure by the buyer to submit the said statement within 21 days, after such request is made by Water Cooler Sales, will automatically void the warranty.  A failure to answer truthfully or to answer in a way that is misleading, entitles Water Cooler Sales to void the warranty and to notify the police in the event of suspected fraudulent conduct.

RISK

The risk in the product will pass to the buyer immediately upon the product leaving Water Cooler Sales or (agents & suppliers) premises for delivery to the place designated by the buyer.

REFUND POLICY

Products supplied shall only be accepted as returns provided that:

  1. they are undamaged; and in perfect condition, when received by Water Cooler Sales
  2. Any insurance claims will be the senders responsibility
  3. they are returned to Water Cooler Sales within 7 days from the date of pick-up or delivery; and
  4. Except for defective products, 25% of the invoice cost of the products accepted for return is forfeited to Water Cooler Sales.
  5. Relevant invoice is accompanied with returned product(s).

RETENTION OF TITLE

Water Cooler Sales will retain title to (but not risk in) a product delivered to the buyer until Water Cooler Sales has received payment in full for the product and all other sums owing to it by the buyer.  Until such payment, the buyer holds the product as bailee for Water Cooler Sales and may not sell or otherwise dispose of the product unless authorised by Water Cooler Sales.  If the product is sold, the proceeds of sale will be placed in a separate trust account pending payment to Water Cooler Sales.  The buyer will store the goods in such a way as to enable them to be separately identified and will keep them insured at it’s own expense with Water Cooler Sales’s interest noted on any such insurance cover.  If the buyer fails to make any payment when due or becomes bankrupt or becomes insolvent, or has a judgement entered against it in any court or enters into any scheme of arrangement, composition, or assignment or is in receivership or voluntary administration or liquidation, the buyer grants Water Cooler Sales licence to enter any of the buyer’s premises where the product is stored, and without notice, to re-take possession of and remove, at the buyer’s cost and expense, the product in respect of which title has not passed to the buyer.

THIS WARRANTY IS VOID IF

The system is not turned off when residents are away for over 24 hours.

System not installed by a licensed Plumber

The system is not serviced every 12 months.

Product damage results from water hammer, freezing, neglect or is not installed by  in accordance with the installation plan.

The water temperature exceeds 40 degrees Celsius.

The pressure exceeds 350 kpa.or as per manufactures warranties 

All filter housings and systems are not installed with an Australian Standards Approved Pressure Limiting and Duel Check Valve.